Latest News

Latest COVID-19 News & Resources

Our downtown Denver branch lobby is open regular business hours to serve you. 

As of today, October 1, 2020. our Boeing/Jeppesen branch remains closed due to the temporary building closure. We continue to monitor this situation, and will update this page once we know more.

As your credit union, the safety of our members and employees remains our top priority. We have implemented several precautions effective immediately:

  • Heightened disinfecting, including recurring cleaning routines and daily sanitization.
  • Hand sanitizer will be available for branch lobby visitors.
  • Branch staff will wear masks and lobby visitors are also required to wear masks.
  • Plexiglass partitions have been installed where member interactions take place as a barrier for airborne particles.
  • Floor guides have been installed to display social distancing guidelines of 6’ between each lobby visitor.
  • Branch capacity may be limited during busy times, to maintain social distance.
  • If you are feeling ill, have a cough, fever or shortness of breath, if you have traveled internationally in the past 14 days, or if you have come in contact with someone with COVID-19, we ask that you use remote channels to transact business.

We know that some members may continue to choose to transact remotely. Online banking, mobile banking, ATMs and shared branching (some with Drive-Thrus) remain excellent options. You may also continue to make deposits into our night drop box, which we will check regularly, or make an appointment to expedite your time in the branch.

For appointments or questions, please contact us at 303-534-4448 and we will be happy to help.

Effective Tuesday, May 26th:

After careful planning and consideration, our downtown Denver branch lobby has reopened effective Tuesday, May 26th.

Our Boeing/Jeppesen branch remains closed due to the temporary building closure.

We are here to serve you via Telephone, Night Drop Box, ATMs, Mobile Banking, Online Banking, Shared Branch Network Drive-Thrus, and in our downtown Denver branch as needed. 

Telephone

Our staff will be available by phone at 303-534-4448 from 8:30am to 5:00pm Monday-Friday to assist you with your financial needs and to answer any questions.

Night Drop Box

Use our night drop box for deposits and loan payments. We will check it periodically and apply payments.

ATMs

White Crown is part of the CO-OP network, which allows our members to access nearly 30,000 fee-free* ATMs nationwide. Click here to find a fee-free CO-OP Network ATM near you.

Mobile Banking and Online Banking

Online and Mobile Banking are available when you need them 24/7 and are easy, secure ways to check your balances and transfer funds.

Online Banking is available here. (if you have not yet enrolled, please contact us at 303-534-4448)

Download our mobile app: App Store | Google Play

If digital banking is new to you, this is a good time to set up direct deposit of your paychecks, recurring deposits or automatic bill pay. These services make the day-to-day managing of your money easier and more efficient, while we remain focused on maintaining your financial wellness. If you have questions or need help please call us for help.

Mobile Deposit

Download the Sprig by CO-OP app here to deposit checks on your phone.

***Please note that there is a daily transaction limit of $2,500.00 and a monthly aggregate limit of $5,000.00. There is also a 10 item limit per month.

Shared Branch Network Drive-Thrus

White Crown is a member of the Shared Branch network, allowing our members to use participating Shared Branch Drive-Thrus to access their accounts. Click here to find a drive-thru that’s convenient for you.

***Please note that some drive-thru hours may be impacted by current events. Please contact them for details.

New and existing members can open an account online here

New and existing members can apply for a loan online here

For home loans apply here.

If you have any questions or need anything, please give us a call at 303-534-4448 or send an email to yourcreditunion@whitecrown.org during normal business hours.

Our employees are and will continue to be ready to work with you for all your banking and lending needs, even if you can’t make it in to our branch.

Taking care of our members is our main priority here at White Crown Federal Credit Union. These times are challenging for all of us and some of our members may find themselves facing financial difficulties and uncertainty. To help you during this difficult time, we have developed our HelpCO program which includes: 

HelpCO Loan: No Payments For 90 Days*

A short-term, low-rate emergency loan with no payments for 90 days, designed to help get you through these difficult economic times. Learn more here*

Auto Loan Refinancing: No Payments For 90 Days*

Refinance your auto loan with us, and let us save you money each month on your monthly payment PLUS make no payment for 90 days.

And, if your current rate is lower than what you would qualify for with us, we will match your rate and reduce it by 0.33%**. Learn more here*

Credit Card Skip-A-Payment

To further help our members during this time, all White Crown credit card payments will be deferred in June and July 2020. If eligible, your billing statement will automatically reflect this. If you are able to make your payment as usual, we encourage you to do so. Learn more here

No-Penalty Certificate Withdrawals

Contact us to withdraw funds from your White Crown Certificates with no penalty.

Real Estate Loan Forbearance

Contact us for real estate loan forbearance requests. We’re here to help.

We are an SBA Paycheck Protection Program Lender. As program funds allow, we will accept applications. For more information and our application, visit here

At White Crown Federal Credit Union, we are committed to keeping you informed about the latest happenings which affect your accounts. Below, we have provided some information about Economic Impact Payments, which may be direct deposited by the IRS into your account as early as April 15, 2020.

What is the CARES Act?

The Coronavirus Aid, Relief, and Economic Security (CARES) Act was signed into law on Friday, March 27, 2020. The CARES Act is aimed at providing relief for both individuals and businesses that have been negatively impacted by the coronavirus outbreak in the form of economic impact (cash) payments, additional unemployment benefits, penalty-free retirement money withdrawals and loan relief programs.

Economic Impact Payments

Who will get an economic impact payment?

  • Tax filers with an adjusted gross income (AGI) up to $75,000 for individuals, $112,500 for heads of household and up to $150,000 for married couples filing joint returns will receive $1,200 per individual, plus $500 per qualifying child.
  • For filers with income above those amounts, the payment amount is reduced by $5 for each $100 above the $75,000/$112,500/$150,000 thresholds.
  • Single filers with income exceeding $99,000 and $198,000 for joint filers with no children are not eligible.
  • A Social Security number is required to receive a stimulus check.
  • If you’ve been claimed as a dependent on someone else’s 2019 tax return, you aren’t eligible to receive a stimulus payment.


How do I get my economic impact payment?

The IRS will calculate and automatically send the economic impact payment to those eligible, with no action required for most people. For people who have already filed their 2019 tax returns, the IRS will use this information to calculate and distribute the payment amount. For those who have not yet filed their return for 2019, the IRS will use information from their 2018 tax filing to calculate and distribute the payment.

  • If the IRS has your account information from direct deposit of your tax return, your economic impact payment will be direct deposited into your account as early as April 15, 2020.
  • Payments will be sent via check to those whom the IRS does not have direct deposit information starting in late April. For additional information on timeline click here.
  • If you are a non-filer, the IRS has information in which you can provide the necessary information to the IRS easily and quickly for no fee through Non-Filers: Enter Payment Info. They will use this information to determine your eligibility and payment amount and send you an Economic Impact Payment. After providing this information you won’t need to take any additional action. For more information visit the IRS website here.
  • The IRS has created a “Get My Payment” tool to provide your payment status and collect direct deposit information if needed to expedite payment. For more information visit the IRS website here.


How can I withdraw funds if your lobby is closed?

If you need access to the funds in your account, you can access them fee-free at any of CO-OP Network’s nearly 30,000 ATMs and 5,000+ shared branches nationwide. To find an ATM or shared branch near you, click here.

How can I deposit my economic impact payment if your lobby is closed?

Payments will be sent via check to those whom the IRS does not have direct deposit information starting in late April. For additional information on timeline click here.

Should our lobbies still be closed at that time, we have numerous options available to you (please note our Funds Availability policy here):

  • Download the Sprig mobile app to deposit your check right from your phone here.
    • Please note, there’s a $1,500.00 limit per item for remote deposit, so if your check is more than $1,500, you will need to utilize one of the methods below.
  • Make a deposit at any of CO-OP Network’s nearly 30,000 ATMs and 5,000+ shared branches nationwide. For an ATM or shared branch near you, click here.
    • Please ensure the ATM you choose is listed as a “Deposit-Taking ATM” in order to make a deposit.
  • Stop by our main branch at 2001 Lincoln Street Suite 100, Denver, CO 80202 and put your check into our drop box. We check it periodically through the day and will make the deposit into your account promptly.
  • Mail your check to: White Crown FCU, P.O. Box 3060, Denver, CO 80201.
  • Call us at 303-534-4448 to make an appointment to come into the branch and make a deposit.


Retirement Funds Access 

Can I withdraw funds from my retirement account?

This provision in the CARES Act waives the 10-percent early withdrawal penalty for distributions up to $100,000 from qualified retirement accounts made on or after January 1, 2020 for coronavirus-related purposes. Withdrawals are still taxed, but taxes are spread over three years, or the taxpayer has the three-year period to roll it back over.

Can I waive my required minimum distribution?

This provision in the CARES Act provides relief to individuals who would otherwise be required to withdraw funds from certain defined contribution plans and IRA accounts during the COVID-19 economic slowdown by waiving the required minimum distribution rules for calendar year 2020.

As always, if you have specific questions or concerns related to your White Crown account, or account access, call 303-534-4448 or email yourcreditunion@whitecrown.org and we will be happy to assist.

This is not a substitute for legal, tax, or employment advice or guidance. It is purely informational. Please contact a qualified tax or employment attorney before making any decisions regarding this information. More information Source: Colleen Kelly, senior federal compliance counsel, Credit Union National Association

Phishing and other scams are on the rise with the coronavirus (COVID-19). Remember, phishing emails are often designed to look like they’re from a legitimate source, but they contain malicious links. Please take care to review your emails carefully before you click on a link and never open attachments from unknown sources.

Phone scammers are also using the coronavirus (COVID-19) to try to steal personal information from people during this vulnerable time. This includes scammers calling from numbers that appear to be from White Crown Federal Credit Union. Remember, never give out personal information over the phone. If someone claims to be from a reputable organization, hang up the call, go to the organization’s website, and get their phone number and call them yourself.

With so many scams circulating during the coronavirus (COVID-19), it’s more important than ever to monitor your accounts. Log in to online banking often to stay aware of any suspicious activity. Staying informed helps you protect yourself.

Click here for more information.

At White Crown Federal Credit Union, your deposits are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government through the National Credit Union Administration.

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